A month or so ago, Safeway changed the official coupon policy on their website. Overall, it seemed to clarify some things like the use of manufacturer’s coupons when meeting a minimum purchase requirement to reach a reward threshold, which is nice!
However, it appears that Colorado Safeway stores have some additional requirements which are not consistent with the corporate policy. Several of you have commented about your experiences with coupons that are for more than the value of the product (for instance, some were not able to use $1 off coupons for Pom Wonderful juice when it was on sale for $0.99 a few weeks ago).
Sheri emailed with this info:
There has been a change in how coupons will be handled for the entire state of Colorado. I tried to redeem a rain check for the POM wonderful juices at $0.99 and they wouldn’t take it because my $1 coupon was more than the price of the item.
When I explained that their corporate coupon policy allowed for a adjustment on the coupon value so that I didn’t get overage, the store informed me that they have made a district wide change and that they will no longer adjust coupons value down.
I called customer service and after a lot of hoops on her end, she finally confirmed for me that this was changed for the entire state. Basically if the coupon scans, you are fine but for anything where they would have to modify the value and anything that doesn’t scan, we are now out of luck.
I know that some of you have had no trouble with this type of situation, but many have. For now, we will continue to give you the matchups even if they result in a coupon needing to be adjusted down, and will try to include a note that the scenario may or may not work at some stores. You can always price match at Walmart to get the same deal!